Printed, framed and hung in prominent workplace locations, these behavioral wish lists did a rapid disappearing act. As they were not created by front line employees, they were not embraced by these workers.
Michael works with intact teams and their managers to establish explicit “behavioral floor” norms.
The dynamic process of combining team effort with his unique “Surfing the Swamp®” conflict tool delivers ground rules, created and supported by the primary stakeholders. With this solid resource in place, teams have their best opportunity to build a civil, cordial, courteous environment.